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Equifax breach ze credit9/19/2023 ![]() While the Equifax systems are doubtless receiving exponentially more pings than usual, there is no excuse for the fact that their systems are not functioning seven days into all of this. But when many of you called, you found that you could not complete a credit freeze after all.Īt this point, I’m not sure what to tell you except to keep trying via the website. In an earlier version of this column, I suggested using the company’s credit freeze phone line for now. ![]() “We are working diligently to resolve those technical issues.” “We are experiencing a high volume of requests for security freezes and have been experiencing some technical issues,” a company spokesman, Wyatt Jefferies, said, in an emailed statement. (It’s tempting to believe that they would do this, given that freezes make it harder for the company to make money off your personal data.) It’s like trying to get Bruce Springsteen tickets, except nobody wants to see this particular show.Įquifax told me that it is not deliberately throttling down its web servers to keep people from getting freezes. Some people are waiting until the middle of the night to try to use Equifax’s security freeze website and even failing then to get through. Yes, the company maintains, though barely if all the messages in my email are any indication. One cautionary lesson: The company doesn’t always get its answers right.ĭo Equifax’s website and phone systems actually work at this point? Here’s what I’ve learned about, among other things, Equifax’s credit freeze process, whereby people lock up their files so that no thief can get new credit by impersonating them. Now, the company is finally answering some of them. In the absence of much, if any, cogent response from Equifax in the early days of its crisis, I’ve been sending your questions to its representatives and putting them, unanswered, in my columns when I can’t get a reply. ![]() I don’t blame you, given that you’ve melted their websites and phone banks since the company announced last week that up to 143 million people may have had their Social Security numbers and other data stolen. In the last few days, several hundred of you have sent me questions or tweeted about the Equifax breach and its credit freeze process.
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